White, Grey, Black: Effects of XAI Augmentation on the Confidence in AI-based Decision Support Systems
Wanner J, Herm LV, Heinrich K, Janiesch C, Zschech P (2020)
Publication Language: English
Publication Type: Conference contribution
Publication year: 2020
Conference Proceedings Title: Proceedings of the 40th International Conference on Information Systems
Event location: Virtual Conference
ISBN: 978-1-7336325-5-3
URI: https://aisel.aisnet.org/icis2020/hci_artintel/hci_artintel/14/
Abstract
AI-based decision support systems (DSS) have become increasingly popular for solving a variety of tasks in both, low-stake, and high-stake situations. However, due to their complexity, they often lack transparency into their decision process. Therefore, the field of explainable AI (XAI) has emerged to provide explanations for these black-box systems. While XAI research assumes an increase in confidence when using their augmented grey-box systems, test designs for this proposition are scarce. Therefore, we propose an empirical study to test the effect of black-box, grey-box, and white-box explanations on a domain expert’s confidence in the system, and subsequently on the effectiveness of the overall decision process. For this purpose, we derive hypotheses from theory and implement AI-based DSS with XAI augmentations for low-stake and high-stake situations. Further, we provide detailed information on a future survey-based study, which we will conduct to complete this research-in-progress.
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Germany (DE)How to cite
APA:
Wanner, J., Herm, L.-V., Heinrich, K., Janiesch, C., & Zschech, P. (2020). White, Grey, Black: Effects of XAI Augmentation on the Confidence in AI-based Decision Support Systems. In Association for Information Systems (Eds.), Proceedings of the 40th International Conference on Information Systems. Virtual Conference.
MLA:
Wanner, Jonas, et al. "White, Grey, Black: Effects of XAI Augmentation on the Confidence in AI-based Decision Support Systems." Proceedings of the 40th International Conference on Information Systems (ICIS), Virtual Conference Ed. Association for Information Systems, 2020.
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