Service quality for retail banks in the digital age

Nguyen HG, Schäfer F, Otten H (2018)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2018

Conference Proceedings Title: Proceedings book of the 3rd International Conference on Quality Engineering and Management, 2018

Event location: Universitat Internacional de Catalunya (UIC) Barcelona

ISBN: 978 -989-20 -8521 -0

Open Access Link: http://icqem.dps.uminho.pt/icqem18_proceedingsbook.pdf

Authors with CRIS profile

Huong Giang Nguyen Lehrstuhl für Fertigungsmesstechnik (FMT) Franziska Schäfer Lehrstuhl für Fertigungsautomatisierung und Produktionssystematik (FAPS) Heinrich Otten

How to cite

APA:

Nguyen, H.G., Schäfer, F., & Otten, H. (2018). Service quality for retail banks in the digital age. In International Conference on Quality Engineering and Management (Eds.), Proceedings book of the 3rd International Conference on Quality Engineering and Management, 2018. Universitat Internacional de Catalunya (UIC) Barcelona, ES.

MLA:

Nguyen, Huong Giang, Franziska Schäfer, and Heiner Otten. "Service quality for retail banks in the digital age." Proceedings of the 3rd International Conference on Quality Engineering and Management, Universitat Internacional de Catalunya (UIC) Barcelona Ed. International Conference on Quality Engineering and Management, 2018.

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