Wellmann C, Stierle M, Dunzer S, Matzner M (2020)
Publication Type: Conference contribution, Original article
Publication year: 2020
Publisher: Springer International Publishing
City/Town: Cham
Pages Range: 200--214
Conference Proceedings Title: Business Process Management: Blockchain and Robotic Process Automation Forum
ISBN: 978-3-030-58779-6
URI: https://link.springer.com/content/pdf/10.1007/978-3-030-58779-6_14.pdf
DOI: 10.1007/978-3-030-58779-6_14
Robotic process automation (RPA) is a technology for centralized automation of business processes. RPA automates user interaction with graphical user interfaces, whereby it promises efficiency gains and a reduction of human negligence during process execution. To harness these benefits, organizations face the challenge of classifying process activities as viable automation candidates for RPA. Therefore, this work aims to support practitioners in evaluating RPA automation candidates. We design a framework that consists of thirteen criteria grouped into five perspectives which offer different evaluation aspects. These criteria leverage a profound understanding of the process step. We demonstrate and evaluate the framework by applying it to a real-life data set.
APA:
Wellmann, C., Stierle, M., Dunzer, S., & Matzner, M. (2020). A Framework to Evaluate the Viability of Robotic Process Automation for Business Process Activities. In Asatiani A, García JM, Helander N, Jiménez-Ramírez A, Koschmider A, Mendling J, Meroni G, Reijers HA (Eds.), Business Process Management: Blockchain and Robotic Process Automation Forum (pp. 200--214). Cham: Springer International Publishing.
MLA:
Wellmann, Christian, et al. "A Framework to Evaluate the Viability of Robotic Process Automation for Business Process Activities." Proceedings of the BPM2020 Ed. Asatiani A, García JM, Helander N, Jiménez-Ramírez A, Koschmider A, Mendling J, Meroni G, Reijers HA, Cham: Springer International Publishing, 2020. 200--214.
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