Managing Dilemmas of Resource Mobilization Through Jugaad: A Multi-Method Study of Social Enterprises in Indian Healthcare.

Agarwal N, Chakrabarti R, Prabhu JC, Brem A (2020)

Publication Type: Journal article

Publication year: 2020

Journal

Strategic Entrepreneurship Journal Wiley-Blackwell

DOI: 10.1002/sej.1362

Abstract

Research Summary This study focuses on the dilemmas that social entrepreneurs encounter and the practices used to manage dilemmas over time. Using a multi-method approach involving event structure analysis and an inductive multiple case study, we find that four key organizational practices-asset multiplication, leveraging human capital, building social embeddedness, and affordable quality-embody thejugaadelements of frugality and inclusivity. Adding to the social entrepreneurship literature, this study demonstrates that thejugaadapproach is conceptually distinct from bricolage and relevant to the study of social enterprises' resource mobilization processes. Managerial Summary How do social enterprises encounter and manage dilemmas over time in emerging markets? The present study responds to this question, finding that social entrepreneurs mobilize resources and overcome dilemmas using the practices ofjugaad, the "Indian method" of problem-solving. Thesejugaadpractices can be used to build and allocate resources and create trade-offs among thejugaadelements of frugality and inclusivity. Based on our results, we recommend that social entrepreneurs pay close attention to how to proceduralize human assets, which would allow these entrepreneurs to build training systems that are highly task-focused and replicated across functions. We also encourage social entrepreneurs to work in rural markets and seek wider resource pools within these markets by building social embeddedness in rural communities.

Authors with CRIS profile

Nivedita Agarwal Lehrstuhl für Technologiemanagement

Involved external institutions

University of Cambridge GB United Kingdom (GB) Universität Stuttgart DE Germany (DE) Lancaster University GB United Kingdom (GB)

How to cite

APA:

Agarwal, N., Chakrabarti, R., Prabhu, J.C., & Brem, A. (2020). Managing Dilemmas of Resource Mobilization Through Jugaad: A Multi-Method Study of Social Enterprises in Indian Healthcare. Strategic Entrepreneurship Journal. https://dx.doi.org/10.1002/sej.1362

MLA:

Agarwal, Nivedita, et al. "Managing Dilemmas of Resource Mobilization Through Jugaad: A Multi-Method Study of Social Enterprises in Indian Healthcare." Strategic Entrepreneurship Journal (2020).

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