Ableitner L, Tiefenbeck V, Hosseini S, Schöb S, Fridgen G, Staake T (2017)
Publication Type: Conference contribution, Conference Contribution
Publication year: 2017
Event location: Seoul, South Korea
Information system (IS) have not only become indispensable in professional contexts, but can also
serve as a platform for data-based interventions targeting issues for humanity. Providing
individuals with concrete feedback on their current behavior has been shown to foster sustainable
behavior. So far, research on the real-world impact and underlying mechanisms of such IS-enabled
interventions is scarce. In a randomized controlled field experiment with 1,423 participants, we
systematically test the effect of different intervention strategies regarding their impact on energy
consumption and user experience. We find a conservation effect of over 18% for the best
treatment. In particular, the results suggest that small, seemingly harmless variations of IS design
choices regarding numerical, normative, or emotional feedback can considerably affect behavioral
outcomes (energy use). Potential explanations of observed behavior are given based on theories
from psychology. The study delivers design implications for innovative IS artifacts that highlight
the importance and necessity of taking cognitive processes into account.
APA:
Ableitner, L., Tiefenbeck, V., Hosseini, S., Schöb, S., Fridgen, G., & Staake, T. (2017). Real-world impact of Information Systems: the effect of seemingly small design choices. In Proceedings of the Workshop on Information Technology and Systems (WITS). Seoul, South Korea.
MLA:
Ableitner, Liliane, et al. "Real-world impact of Information Systems: the effect of seemingly small design choices." Proceedings of the Workshop on Information Technology and Systems (WITS), Seoul, South Korea 2017.
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