Evaluation of WfMC Awards for Case Management: Features, Knowledge Workers, Systems

Beitrag bei einer Tagung
(Originalarbeit)


Details zur Publikation

Autorinnen und Autoren: Tenschert J, Lenz R
Herausgeber: Florian Daniel, Quan Z. Sheng, Hamid Motahari
Verlag: Springer
Verlagsort: Cham
Jahr der Veröffentlichung: 2018
Seitenbereich: 107-120
ISBN: 978-3-030-11640-8
Sprache: Englisch


Abstract

In recent years, many production case management (PCM) and adaptive case
management (ACM) systems have been introduced into the daily workflow
of knowledge workers. In many research papers and case studies, the
claims about the nature and requirements of knowledge work in general
seem to vary. While choosing or creating a case management (CM)
solution, typically one has the target knowledge workers and their
domain-specific requirements in mind. But knowledge work shows a huge
variety of modes of operation, complexity, and collaboration. We want to
increase transparency on which features are covered by well-known and
award-winning systems for different types of knowledge workers and
different classes of systems. This may not unveil gaps between
requirements and offered solutions, but it can uncover differences in
solutions for varying user bases. We performed a literature review of 48
winners of the WfMC Awards for Excellence in Case Management from 2011
to 2016 and analyzed case studies in regard to targeted knowledge
workers, advertised features, and type of system. Different types of
knowledge workers showed a different bias on certain system types and
features in regard to collaboration and variability of processes.


FAU-Autorinnen und Autoren / FAU-Herausgeberinnen und Herausgeber

Lenz, Richard Prof. Dr.-Ing.
Professur für Informatik (Datenbanksysteme)
Tenschert, Johannes
Professur für Informatik (Datenbanksysteme)


Forschungsbereiche

Evolutionäre Informationssysteme
Lehrstuhl für Informatik 6 (Datenmanagement)
Prozessmanagement
Lehrstuhl für Informatik 6 (Datenmanagement)


Zitierweisen

APA:
Tenschert, J., & Lenz, R. (2018). Evaluation of WfMC Awards for Case Management: Features, Knowledge Workers, Systems. In Florian Daniel, Quan Z. Sheng, Hamid Motahari (Eds.), Proceedings of the International Conference on Business Process Management (pp. 107-120). Sydney, AU: Cham: Springer.

MLA:
Tenschert, Johannes, and Richard Lenz. "Evaluation of WfMC Awards for Case Management: Features, Knowledge Workers, Systems." Proceedings of the International Conference on Business Process Management, Sydney Ed. Florian Daniel, Quan Z. Sheng, Hamid Motahari, Cham: Springer, 2018. 107-120.

BibTeX: 

Zuletzt aktualisiert 2019-16-04 um 03:23