What happens when users are not able to perform coping mechanisms? An investigation of the habituation process

Weinert C, Maier C, Laumer S, Weitzel T (2015)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2015

Series: Proceedings of the Special Interest Group on Adoption and Diffusion of Information Technology (DIGIT) (Pre-ICIS Workshop)

Conference Proceedings Title: Proceedings of the Special Interest Group on Adoption and Diffusion of Information Technology (DIGIT) (Pre-ICIS Workshop)

Event location: Fort Worth, TX, USA US

Abstract

In some situations individuals are unable to perform coping mechanisms against technostress because of low controllability and resources. Thereby, they are repeatedly exposed to technology-related stimuli named IT-stressors, which should result in several user responses such as emotional exhaustion, physiological arousal, and poor performance. However, in these situations individuals might habituate to the IT-stressor such that the user responses are mitigated. We assume that the influence of the IT-stressor on emotional exhaustion, physiological arousal, and performance is moderated by this habituation effect. Therefore, we propose an experimental setting in which individuals are repeatedly exposed to a computer breakdown to which they might get used to over time. During the experiment, we draw on self-reporting and objective methods to capture user responses after each exposure to the IT-stressor, in order to analyze the change of the user responses across time. Thereby, we expect the results to contribute to technostress and coping literature.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Weinert, C., Maier, C., Laumer, S., & Weitzel, T. (2015). What happens when users are not able to perform coping mechanisms? An investigation of the habituation process. In International Conference on Information Systems (ICIS) (Eds.), Proceedings of the Special Interest Group on Adoption and Diffusion of Information Technology (DIGIT) (Pre-ICIS Workshop). Fort Worth, TX, USA, US.

MLA:

Weinert, Christoph, et al. "What happens when users are not able to perform coping mechanisms? An investigation of the habituation process." Proceedings of the Proceedings of the Special Interest Group on Adoption and Diffusion of Information Technology (DIGIT) (Pre-ICIS Workshop), Fort Worth, TX, USA Ed. International Conference on Information Systems (ICIS), 2015.

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