The negative side of ICT-enabled communication: The case of social interaction overload in online social networks

Laumer S, Maier C, Weinert C (2013)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2013

Series: Proceedings of the 21th European Conference on Information Systems (ECIS)

Conference Proceedings Title: Proceedings of the 21th European Conference on Information Systems (ECIS)

Event location: Utrecht, The Netherlands NL

Abstract

This research aims to explain the negative side of ICT-enabled communications. Therefore, the perception of users that social interactions on online social networks (OSN) are threatening is suggested as a new variable called social interaction overload. The paper theorizes that individual, OSN-specific, and OSN-specific communication characteristics manifest the extent to which social interaction overload is perceived and how users response to it in a psychological and behavioral manner. Results of an empirical survey with 246 OSN users validate the assumed effects, so that we identify age, number of friends, and communication content as contribution factors of social interaction overload, which in turn has a direct effect on the two outcome variables satisfaction and continuous usage intention. Moreover, results reveal that social interaction overload has higher effects on OSN users' satisfaction than perceived usefulness or perceived enjoyment.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Laumer, S., Maier, C., & Weinert, C. (2013). The negative side of ICT-enabled communication: The case of social interaction overload in online social networks. In European Conference on Information Systems (ECIS) (Eds.), Proceedings of the 21th European Conference on Information Systems (ECIS). Utrecht, The Netherlands, NL.

MLA:

Laumer, Sven, Christian Maier, and Christoph Weinert. "The negative side of ICT-enabled communication: The case of social interaction overload in online social networks." Proceedings of the Proceedings of the 21th European Conference on Information Systems (ECIS), Utrecht, The Netherlands Ed. European Conference on Information Systems (ECIS), 2013.

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