Failure and success of knowledge management systems in the financial services industry

Laumer S, Wild U (2011)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2011

Series: Proceedings of the 2011 Quality Information in Organizations and Society (Pre ICIS siglQ Workshop)

Conference Proceedings Title: Proceedings of the 2011 Quality Information in Organizations and Society (Pre ICIS siglQ Workshop)

Event location: Shanghai, China CN

Abstract

The success of information systems (IS) and especially knowledge management systems (KMS) is defined through the acceptance and usage of them. Directly after the implementation the initial success of such systems start with a relatively good acceptance and usage. When the first hype is over the problems of the systems become evident and the acceptance and usage dwindles. But what kinds of problems lead to the decreasing acceptance and finally to the rejection of the system? Our research in progress approach is intended to investigate those reasons for changes in the beliefs, attitudes and satisfaction of KMS users. Therefore one longitudinal case study is conducted in the financial service industry. The main objective is to elucidate inhibitors and enablers of KMS usage over time. The first period of investigation will be conducted before the implementation of a new KMS replacing an old one implemented in 1999 which has been identified as a major research of a declining job satisfaction within the organization observed. The second period of investigation is directly after the implementation and the third one after at least six months. Within our research-in-progress article we describe the theoretical background and research setting of our approach and present first results of the first data collection period.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Laumer, S., & Wild, U. (2011). Failure and success of knowledge management systems in the financial services industry. In International Conference on Information Systems (ICIS) (Eds.), Proceedings of the 2011 Quality Information in Organizations and Society (Pre ICIS siglQ Workshop). Shanghai, China, CN.

MLA:

Laumer, Sven, and Udo Wild. "Failure and success of knowledge management systems in the financial services industry." Proceedings of the Proceedings of the 2011 Quality Information in Organizations and Society (Pre ICIS siglQ Workshop), Shanghai, China Ed. International Conference on Information Systems (ICIS), 2011.

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