Adopting business processes - Distinguishing characteristics of business processes and the role of standardization
Wild U, Laumer S (2011)
Publication Language: English
Publication Type: Conference contribution, Conference Contribution
Publication year: 2011
Series: Proceedings of the 2011 IFIP 8.2/Organizations and Society in Information Systems (OASIS) (Pre-ICIS Workshop)
Conference Proceedings Title: Proceedings of the 2011 IFIP Organizations and Society in Information Systems (OASIS) (Pre-ICIS Workshop)
Event location: Shanghai, China
Abstract
Venkatesh (2006) prescribed in his article some research scenarios which are very interesting to follow. Although about five years have elapsed little has been done to follow his suggestions to dig deeper into the processes' characteristics and their impact on employees' adoption and the overall individual adoption of business processes and business process standards. We also think that this is a worthy field of study to follow. We want to pursue four steps to better understand the adoption of processes and possible process standards. First of all we need to find out process characteristics that are relevant to and perceived by the users and therefore have influence on their daily use. First steps towards this work have been done by Volkoff et al. (2007) and Orlikowski and Scott (2008) who come from the field of organizational science and throw a specific view onto that topic. The drivers to adopt IT have been widely investigated (only to mention one: Venkatesh et al. 2003). We do not want to further investigate this field. Instead we want to investigate the adoption of business processes. As business processes are almost entirely supported by IT systems and the users are even lead through the process via workflow systems, it is hard to distinguish whether the users adopt the IT or process. We think that it is very important to delineate IT and process characteristics that influence their adoption (second step). As a third step we want to show empirically the impact of the characteristics of processes on their adoption. Additionally, standardization of business processes can prove profitable (Münstermann et al. 2010). But the role of standardization in the adoption of business processes is not quite clear yet. One can imagine that it is a mediator between the process characteristics and the adoption of business processes. We want to investigate this topic further in order to clarify the interrelationship between business processes, business process standardization and the adoption of business processes (fourth step). First, we will conduct an exploratory case study in a large company in the financial services industry to find out characteristics of processes that influence the workers daily tasks. In addition to the elucidation of those characteristics we want to delineate constructs and relations of IT and process adoption. This company introduced a new core banking system in 2008 and is currently but slowly changing its processes towards already developed process standards. This allows us to find out the role of business process standardization in the adoption of processes in a situation of process change. Therefore the case is a good opportunity to answer some of the related research questions and allows us to gain further deep insights into the above mentioned interrelationship. Additionally, a survey is planned in the financial services industry to empower and verify the findings of the case study.
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APA:
Wild, U., & Laumer, S. (2011). Adopting business processes - Distinguishing characteristics of business processes and the role of standardization. In International Conference on Information Systems (ICIS) (Eds.), Proceedings of the 2011 IFIP Organizations and Society in Information Systems (OASIS) (Pre-ICIS Workshop). Shanghai, China, CN.
MLA:
Wild, Udo, and Sven Laumer. "Adopting business processes - Distinguishing characteristics of business processes and the role of standardization." Proceedings of the Proceedings of the 2011 IFIP Organizations and Society in Information Systems (OASIS) (Pre-ICIS Workshop), Shanghai, China Ed. International Conference on Information Systems (ICIS), 2011.
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