How do users respond to technostress? An empirical analysis of proactive and reactive coping
Weinert C, Maier C, Laumer S, Weitzel T (2019)
Publication Language: English
Publication Type: Conference contribution, Conference Contribution
Publication year: 2019
Series: Proceedings of the Hawaii International Conference on System Sciences (HICSS)
Event location: Maui, HI, USA
Abstract
As technostress costs organizations financial resources and threatens the well-being, it is essential for users as well as companies to manage technostress. To do so, users cope proactive by removing or reducing techno-stressors or reactive by restoring users' emotional state. However, literature is limited by explaining what factors lead to proactive and reactive coping in a short-term technostress situation. The present paper addresses these shortcomings by investigating in how techno-stressors and emotional exhaustion influences proactive and reactive coping. Results based on 110 users show that users respond to techno-stressors in a proactive way, whereas users reactively respond to emotional exhaustion. In addition, proactive coping is stronger affected by techno-stressors, and reactive coping is stronger affected by emotional exhaustion. Thereby, we contribute to technostress and coping literature by demonstrating how users respond in short-term technostress situation and highlight the importance of time in the present context.
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Germany (DE)How to cite
APA:
Weinert, C., Maier, C., Laumer, S., & Weitzel, T. (2019). How do users respond to technostress? An empirical analysis of proactive and reactive coping. In Hawaii International Conference on System Sciences (HICSS) (Eds.), Proceedings of the Forthcoming in: Proceedings of the Hawaii International Conference on System Sciences (HICSS). Maui, HI, USA, US.
MLA:
Weinert, Christoph, et al. "How do users respond to technostress? An empirical analysis of proactive and reactive coping." Proceedings of the Forthcoming in: Proceedings of the Hawaii International Conference on System Sciences (HICSS), Maui, HI, USA Ed. Hawaii International Conference on System Sciences (HICSS), 2019.
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