The impact of human resources information systems and business process management implementations on recruiting process performance: A case study

Laumer S, Maier C, Eckhardt A (2014)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2014

Publisher: Association for Information Systems

Conference Proceedings Title: Proceedings of the 20th Americas Conference on Information Systems (AMCIS)

Event location: Savannah, GA, USA US

Abstract

This research examines the effects of business process management (BPM) and information systems implementations in secondary service processes. Using a case study of BPM and human resources information systems (HRIS) in the recruiting context at a financial service provider it can be shown that BPM, defined as a structured systematic approach to analyze and continually improve a specific process, and HRIS provide positive effects in terms of cost reduction, increased cycle time, customer satisfaction, and improve quality for secondary service processes in organizations. The results contribute to IS research as they illustrate how combined BPM and IS can be implemented in secondary service processes and provide evidence for the positive effects of BPM and HRIS in this type of processes.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Goethe-Universität Frankfurt am Main DE Germany (DE) Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Laumer, S., Maier, C., & Eckhardt, A. (2014). The impact of human resources information systems and business process management implementations on recruiting process performance: A case study. In Americas Conference on Information Systems (AMCIS) (Eds.), Proceedings of the 20th Americas Conference on Information Systems (AMCIS). Savannah, GA, USA, US: Association for Information Systems.

MLA:

Laumer, Sven, Christian Maier, and Andreas Eckhardt. "The impact of human resources information systems and business process management implementations on recruiting process performance: A case study." Proceedings of the Proceedings of the 20th Americas Conference on Information Systems (AMCIS), Savannah, GA, USA Ed. Americas Conference on Information Systems (AMCIS), Association for Information Systems, 2014.

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