The bipartite influence of information overload on user resistance to knowledge management systems

Wild U, Laumer S, Krönke A (2012)

Publication Language: English

Publication Status: Published

Publication Type: Conference contribution, Conference Contribution

Publication year: 2012

Book Volume: 1

Pages Range: 175-182

Conference Proceedings Title: Proceedings of the 18th Americas Conference on Information Systems (AMCIS)

Event location: Seattle, WA, USA US

ISBN: 9781622768271

Abstract

This research centers on the relationship between information overload as an aspect of information quality on the one side, and, on the other side, user resistance to knowledge management systems as an aspect of an individual's decision process. While discussing this relationship theoretically we propose a bipartite influence of information overload as on the one hand it fosters acceptance of these system, but on the other hand also causes user resistance. By analyzing information overload in pre- and post-implementation phases of knowledge management systems we argue that information overload has an ambivalent causal effect as it can act both positively and negatively in relation to the point of time overload occurs or is expected. Therefore, based on existing literature we propose a research model and illustrate the relationships through results of a case study.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Wild, U., Laumer, S., & Krönke, A. (2012). The bipartite influence of information overload on user resistance to knowledge management systems. In Americas Conference on Information Systems (AMCIS) (Eds.), Proceedings of the 18th Americas Conference on Information Systems (AMCIS) (pp. 175-182). Seattle, WA, USA, US.

MLA:

Wild, Udo, Sven Laumer, and Aenne Krönke. "The bipartite influence of information overload on user resistance to knowledge management systems." Proceedings of the Proceedings of the 18th Americas Conference on Information Systems (AMCIS), Seattle, WA, USA Ed. Americas Conference on Information Systems (AMCIS), 2012. 175-182.

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