Lederer M, Huber S, Zellner C (2013)
Publication Type: Conference contribution, Conference Contribution
Publication year: 2013
Publisher: International Association for Development of the Information Society
Edited Volumes: Proc. of the IADIS Int. Conf. Information Systems Post-Implementation and Change Management 2013, ISPCM 2013, Proc. of the IADIS Int. Conf. Theory and Practice in Modern Computing 2013, TPMC 2013
City/Town: Lisbon
Book Volume: 0
Pages Range: 3-10
Conference Proceedings Title: Proceedings of the International Conference Information Systems Post-Implementation and Change Management 2013
The increasing frequency of changes in corporate environments results in the necessity of according business process adaptions. Since the introduction of new processes is usually accompanied by respective changes within the organization and process environment, process managers are frequently confronted with a great number of challenges. The deployment of processes, including all crucial tasks for the implementation of new and/ or adapted business processes, becomes an increasingly relevant phase in the BPM lifecycle. Currently, research and guidelines for practitioners predominantly collect those challenges and list isolated best practices for business process deployment projects. Thus a comprehensive framework structured like a scorecard is needed in which measures for successful deployment can be organized in verifiable areas. Based on a systematic literature review and an analysis deployment projects, this work presents a classification of challenge areas (e.g., interfaces, corporate culture) which are particularly critical for process deployment. Afterwards, these areas are used for an organizational framework, which allows process practitioners to plan, execute, and control deployment projects in a holistic and balanced way. This Deployment Scorecard has been presented to experienced practitioners and tested against the background of three real deployment projects.
APA:
Lederer, M., Huber, S., & Zellner, C. (2013). Business Process Deployment Scorecard: Managing Process Changes Transparently. In M. B. Nunes, G. C. Peng & J. Roth (Eds.), Proceedings of the International Conference Information Systems Post-Implementation and Change Management 2013 (pp. 3-10). Lisbon: International Association for Development of the Information Society.
MLA:
Lederer, Matthias, Sebastian Huber, and Christian Zellner. "Business Process Deployment Scorecard: Managing Process Changes Transparently." Proceedings of the Proceedings of the International Conference Information Systems Post-Implementation and Change Management 2013 Ed. M. B. Nunes, G. C. Peng & J. Roth, Lisbon: International Association for Development of the Information Society, 2013. 3-10.
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