Consumers’ service cancellation: Examining the influence of payment timing, refunds and consumption enthusiasm

Steul M, Posselt T (2008)

Publication Language: English

Publication Type: Book chapter / Article in edited volumes

Publication year: 2008

Journal

Advances in Consumer Research Association for Consumer Research; 1999

Edited Volumes: European Advances in Consumer Research

Book Volume: 8

Pages Range: 404-405

Authors with CRIS profile

Martina Steul-Fischer

Additional Organisation(s)

Lehrstuhl für Betriebswirtschaftslehre, insbesondere Versicherungsmarketing

How to cite

APA:

Steul, M., & Posselt, T. (2008). Consumers’ service cancellation: Examining the influence of payment timing, refunds and consumption enthusiasm. In European Advances in Consumer Research. (pp. 404-405).

MLA:

Steul, Martina, and Thorsten Posselt. "Consumers’ service cancellation: Examining the influence of payment timing, refunds and consumption enthusiasm." European Advances in Consumer Research. 2008. 404-405.

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