Supporting Knowledge Work by Speech-Act Based Templates for Micro Processes

Beitrag bei einer Tagung

Details zur Publikation

Autorinnen und Autoren: Tenschert J, Lenz R
Herausgeber: Manfred Reichert Hajo A. Reijers
Verlag: Springer International Publishing
Verlagsort: Schweiz
Jahr der Veröffentlichung: 2016
Tagungsband: Business Process Management Workshops
Seitenbereich: 78-89
ISBN: 978-3-319-42886-4
ISSN: 1865-1348
Sprache: Englisch


Speech acts have been proposed to improve the design of interactive systems for decades. Nevertheless, they have not yet made their way to common practice in software engineering or even process modeling. Various types of workflow management systems have been successful to support or even automate mostly predictable schema based process patterns without the explicit use of speech acts as design primitives. Yet, todays work is increasingly characterized by unpredictable collaborative processes, called knowledge work. Some types of knowledge work are supported by case management tools which typically provide regulated access to case-related information. But communicative acts are not supported sufficiently. Since knowledge workers are well aware of the pragmatic dimension of their communicative acts, we believe that bringing this awareness of the nature of a speech act to a case management tool will allow for better support of unregulated knowledge intensive processes. In this paper we propose a speech-act-based approach to improve the effectivity of knowledge work. We thereby enhance case management systems by making them aware of speech acts. Speech act related micro processes can then be used to prevent misunderstandings, increase process transparency and make useful inferences.

FAU-Autorinnen und Autoren / FAU-Herausgeberinnen und Herausgeber

Lenz, Richard Prof. Dr.-Ing.
Professur für Informatik (Datenbanksysteme)
Tenschert, Johannes
Professur für Informatik (Datenbanksysteme)


Evolutionäre Informationssysteme
Lehrstuhl für Informatik 6 (Datenmanagement)
Lehrstuhl für Informatik 6 (Datenmanagement)


Tenschert, J., & Lenz, R. (2016). Supporting Knowledge Work by Speech-Act Based Templates for Micro Processes. In Manfred Reichert Hajo A. Reijers (Eds.), Business Process Management Workshops (pp. 78-89). Innsbruck, AT: Schweiz: Springer International Publishing.

Tenschert, Johannes, and Richard Lenz. "Supporting Knowledge Work by Speech-Act Based Templates for Micro Processes." Proceedings of the AdaptiveCM 2015 – 4th International Workshop on Adaptive Case Management and other non-workflow approaches to BPM, Innsbruck Ed. Manfred Reichert Hajo A. Reijers, Schweiz: Springer International Publishing, 2016. 78-89.


Zuletzt aktualisiert 2019-27-02 um 17:08