Experiences with Commercial Telephone-based Dialogue Systems
Nöth E, Horndasch A, Gallwitz F, Haas J (2004)
Publication Language: English
Publication Type: Journal article, Original article
Publication year: 2004
Journal
Original Authors: Nöth Elmar, Horndasch Axel, Gallwitz Florian, Haas Jürgen
Book Volume: 46.0
Pages Range: 315-321
Journal Issue: 6.0
URI: http://www5.informatik.uni-erlangen.de/Forschung/Publikationen/2004/Noeth04-EWC.pdf
Abstract
In this publication experiences with commercial spoken dialogue systems are discussed and guidelines for achieving high usability are pointed out. Different from most commercially deployed IVR (Interactive Voice Response) systems, the systems discussed in this paper belong to a new generation of real mixed-initiative spoken dialogue systems, i. e.,the user may take the initiative, using full sentences, at virtually any point in time during the dialogue. We use three commercially deployed systems as example applications: the automated switchboard of a large German company, the movie information system operated by Germany’s largest multiplex cinema, and a football Bundesliga information system operated by a German media company.
Authors with CRIS profile
Elmar Nöth
Professur für Informatik (Mustererkennung)
Axel Horndasch
Lehrstuhl für Informatik 14 (Bild- und Sprachverarbeitung)
Involved external institutions
Germany (DE)How to cite
APA:
Nöth, E., Horndasch, A., Gallwitz, F., & Haas, J. (2004). Experiences with Commercial Telephone-based Dialogue Systems. it - Information Technology, 46.0(6.0), 315-321.
MLA:
Nöth, Elmar, et al. "Experiences with Commercial Telephone-based Dialogue Systems." it - Information Technology 46.0.6.0 (2004): 315-321.
BibTeX: Download