Looking at the Last two Turns, I'd Say this Dialogue is Doomed - Measuring Dialogue Success

Steidl S, Hacker C, Ruff C, Batliner A, Nöth E, Haas J (2004)

Publication Language: English

Publication Type: Conference contribution, Conference Contribution

Publication year: 2004

Original Authors: Steidl Stefan, Ruff Christine, Batliner Anton, Nöth Elmar, Haas Jürgen

Publisher: Springer

City/Town: Berlin, Heidelberg

Pages Range: 629-636

Conference Proceedings Title: Text, Speech and Dialogue, 7th International Conference, TSD 2004, Czech Republic, September 8-11, 2004, Proceedings

Event location: Brno CZ

URI: http://www5.informatik.uni-erlangen.de/Forschung/Publikationen/2004/Steidl04-LAT.pdf

Abstract

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Two sets of linguistic features are developed: The first one to estimate if a single step in a dialogue between a human being and a machine is successful or not. The second set to classify dialogues as a whole. The features are based on Part-of-Speech-Labels (POS), word statistics and properties of turns and dialogues. Experiments were carried out on the SympaFly corpus, data from a real application in the flight booking domain. A single dialogue step could be classified with an accuracy of 83 % (class-wise averaged recognition rate). The recognition rate for whole dialogues was 85%.

Authors with CRIS profile

Stefan Steidl Lehrstuhl für Informatik 14 (Bild- und Sprachverarbeitung) Anton Batliner Lehrstuhl für Informatik 14 (Bild- und Sprachverarbeitung) Elmar Nöth Professur für Informatik (Mustererkennung)

Involved external institutions

Sympalog Voice Solutions GmbH DE Germany (DE)

How to cite

APA:

Steidl, S., Hacker, C., Ruff, C., Batliner, A., Nöth, E., & Haas, J. (2004). Looking at the Last two Turns, I'd Say this Dialogue is Doomed - Measuring Dialogue Success. In Sojka P., Kopecek I., Pala K. (Eds.), Text, Speech and Dialogue, 7th International Conference, TSD 2004, Czech Republic, September 8-11, 2004, Proceedings (pp. 629-636). Brno, CZ: Berlin, Heidelberg: Springer.

MLA:

Steidl, Stefan, et al. "Looking at the Last two Turns, I'd Say this Dialogue is Doomed - Measuring Dialogue Success." Proceedings of the TSD 2004, Brno Ed. Sojka P., Kopecek I., Pala K., Berlin, Heidelberg: Springer, 2004. 629-636.

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