Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services
Becker J, Beverungen D, Matzner M, Müller O (2010)
Publication Language: English
Publication Type: Conference contribution, Original article
Publication year: 2010
Publisher: Springer
Series: Lecture Notes in Business Information Processing (LNBIP)
City/Town: Berlin
Book Volume: 53
Pages Range: 282-288
Conference Proceedings Title: Exploring Service Sciences
Event location: Geneva, Switzerland
DOI: 10.1007/978-3-642-14319-9_25
Abstract
Conventional services as well as web services are explored and discovered by descriptions of their properties. Such properties are either functional or non-functional. Amongst the non-functional properties is the price for service consumption. Evaluating the price of a service is difficult due to a huge variety of existing pricing models and conditions. But still, it is important to a service consumer to evaluate arising costs, esp. in scenarios of long-term usage and if combining several services. In theory and practice so far there exists no method that sufficiently guides the decision of selecting specific services regarding the non-functional property price. This paper strives to promote research-in-progress for such a method, which is based on the TCO concept and on insights from capital budgeting in investment theory. The method is indented to support service consumers in selecting a specific service, in comparing several functionally similar services, and finally in evaluating complete service orchestrations.
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How to cite
APA:
Becker, J., Beverungen, D., Matzner, M., & Müller, O. (2010). Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services. In Morin Jean-Henry, Ralyté Jolita, Snene Mehdi (Eds.), Exploring Service Sciences (pp. 282-288). Geneva, Switzerland, CH: Berlin: Springer.
MLA:
Becker, Jörg, et al. "Total Costs of Service Life: The Need of Decision Support in Selecting, Comparing and Orchestrating Services." Proceedings of the International Conference Exploring Service Science (IESS 2010), Geneva, Switzerland Ed. Morin Jean-Henry, Ralyté Jolita, Snene Mehdi, Berlin: Springer, 2010. 282-288.
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