Beverungen D, Matzner M, Pöppelbuß J (2019)
Publication Language: English
Publication Type: Book chapter / Article in edited volumes
Publication year: 2019
Publisher: Springer International Publishing
Edited Volumes: The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice
City/Town: Cham
Pages Range: 361--372
ISBN: 978-3-030-06234-7
DOI: 10.1007/978-3-030-06234-7_34
Since their Ph.D. studies with Jörg Becker at the WWU Muenster, the authors of this article have been involved in designing and managing smart service systems. Smart service systems are value configurations of service providers and service customers that build upon utilizing smart products as boundary objects. They are socio-technical structures that are constituted by two main mechanisms: On the one hand, they can be designed and implemented in processes of (smart) service systems engineering. On the other hand, they emerge as social structures based on the actions performed by people involved in the co-creation of value. As we shall see in this article, both mechanisms are aligned with management principles that Jörg Becker has held dear for many years.
APA:
Beverungen, D., Matzner, M., & Pöppelbuß, J. (2019). Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures. In Bergener K, Räckers M, Stein A (Eds.), The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice. (pp. 361--372). Cham: Springer International Publishing.
MLA:
Beverungen, Daniel, Martin Matzner, and Jens Pöppelbuß. "Structure, Structure, Structure? Designing and Managing Smart Service Systems as Socio-Technical Structures." The Art of Structuring - Bridging the Gap Between Information Systems Research and Practice. Ed. Bergener K, Räckers M, Stein A, Cham: Springer International Publishing, 2019. 361--372.
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