Work routines as an object of resistance during information systems implementations: Theoretical foundation and empirical evidence

Laumer S, Maier C, Eckhardt A, Weitzel T (2016)

Publication Language: English

Publication Status: Published

Publication Type: Journal article, Original article

Publication year: 2016

Journal

European Journal of Information Systems Palgrave Macmillan

Publisher: Palgrave Macmillan Ltd.

Book Volume: 25

Pages Range: 317-343

Journal Issue: 4

DOI: 10.1057/ejis.2016.1

Abstract

When implementing new information systems, organizations often face resistance behavior from employees who avoid or underutilize the system. We analyze the extent to which such user resistance behavior is explained by users' perceptions of the technology compared with their perceptions of work routines. We developed a research model based on work system theory and evaluated it using a study (N=106) of a human resources information system (HRIS) implementation in one organization. The results show that work routines are an object of resistance during IS implementations. We identify perceived usefulness and perceived ease of executing work routines as perceptions of work routines during an IS implementation that have a strong influence on user resistance behavior. Additionally, our results show that the perceived ease of executing the work routines mediates the impact of perceived ease of use on user resistance behavior. In practice, our findings imply that interventions during IT implementations should focus on both the new technology and changing work routines.

Authors with CRIS profile

Sven Laumer Schöller Endowed Chair for Information Systems (Digitalization in Business and Society)

Involved external institutions

German Graduate School of Management and Law DE Germany (DE) Otto-Friedrich-Universität Bamberg DE Germany (DE)

How to cite

APA:

Laumer, S., Maier, C., Eckhardt, A., & Weitzel, T. (2016). Work routines as an object of resistance during information systems implementations: Theoretical foundation and empirical evidence. European Journal of Information Systems, 25(4), 317-343. https://dx.doi.org/10.1057/ejis.2016.1

MLA:

Laumer, Sven, et al. "Work routines as an object of resistance during information systems implementations: Theoretical foundation and empirical evidence." European Journal of Information Systems 25.4 (2016): 317-343.

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