Digital Transformation in Service Management

Journal article
(other)


Publication Details

Author(s): Matzner M, Büttgen M, Demirkan H, Spohrer J, Alter S, Fritzsche A, Ng I, Jonas J, Martinez V, Möslein K, Neely A
Editor(s): Benkenstein Martin, Bruhn Manfred, Büttgen Marion, Hipp Christiane, Matzner Martin, Nerdinger Friedemann
Title edited volumes: SMR - Journal of Service Management Research
Journal: Journal of Service Management Research
Publisher: C.H.BECK
Publishing place: Munich
Publication year: 2018
Volume: 2
Pages range: 3-21
ISSN: 2511-8676
Language: English


Abstract

The digital transformation of single companies and of entire service businesses is an omnipresent topic – not only in the academic discourse but also in the current public debate. The topic is often approached phenomenologically. We invited a group of well-renown scholars from different academic fields to share with us personal observations and interpretations of the digital transformation in service management in the form of individual commentaries that go beyond. The commentaries we received are based on different theoretical perspectives. They include motivations of why digital transformation makes service management research (smr) more relevant, they depict implications for service companies, and they outline research needs.This article conflates the submitted commentaries, and it is the first SMR special research paper – a paper type that will be continued in future issues to explore topics in a similar fashion that are likely to have a significant influence on the development of smr.


FAU Authors / FAU Editors

Fritzsche, Albrecht Dr. Dr.
Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung
Jonas, Julia Dr.
Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung
Matzner, Martin Prof. Dr.
Lehrstuhl für Digital Industrial Service Systems
Möslein, Kathrin Prof. Dr.
Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung


Research Fields

Digitization and Innovation
Research focus area of a faculty: Fachbereich Wirtschaftswissenschaften


How to cite

APA:
Matzner, M., Büttgen, M., Demirkan, H., Spohrer, J., Alter, S., Fritzsche, A.,... Neely, A. (2018). Digital Transformation in Service Management. Journal of Service Management Research, 2, 3-21. https://dx.doi.org/10.15358/2511-8676-2018-2-3

MLA:
Matzner, Martin, et al. "Digital Transformation in Service Management." Journal of Service Management Research 2 (2018): 3-21.

BibTeX: 

Last updated on 2019-04-04 at 18:17