Coping with information overload in email communication: Evaluation of a training intervention

Journal article


Publication Details

Author(s): Soucek R, Moser K
Journal: Computers in Human Behavior
Publisher: Elsevier
Publication year: 2010
Volume: 26
Pages range: 1458-1466
ISSN: 0747-5632


Abstract


The present paper introduces three facets of information overload in email communication: A large amount of incoming information, inefficient workflow, and deficient communication quality. In order to cope with these facets of information overload, a training intervention was developed and evaluated. Data were collected from 90 employees on several evaluation levels within a longitudinal evaluation design (one pretest double posttest design). The results reveal that the training contributed to an increase in knowledge and media competencies. We also found evidence for a transfer of training contents to the workplace. Finally, strain diminished on several dimensions. In particular, problems with media usage and work impairment decline significantly, an effect that was stronger for those participants who face a large amount of email at their workplaces. © 2010 Elsevier Ltd. All rights reserved.



FAU Authors / FAU Editors

Moser, Klaus Prof. Dr.
Lehrstuhl für Psychologie, insbesondere Wirtschafts- und Sozialpsychologie
Soucek, Roman PD Dr.
Lehrstuhl für Psychologie, insbesondere Wirtschafts- und Sozialpsychologie


How to cite

APA:
Soucek, R., & Moser, K. (2010). Coping with information overload in email communication: Evaluation of a training intervention. Computers in Human Behavior, 26, 1458-1466. https://dx.doi.org/10.1016/j.chb.2010.04.024

MLA:
Soucek, Roman, and Klaus Moser. "Coping with information overload in email communication: Evaluation of a training intervention." Computers in Human Behavior 26 (2010): 1458-1466.

BibTeX: 

Last updated on 2018-19-04 at 02:44