See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints

Homburg C, Fürst A (2007)

Publication Type: Journal article

Publication year: 2007

Journal

Journal of the Academy of Marketing Science SAGE Publications (UK and US) / Springer Verlag (Germany)

Publisher: SAGE Publications (UK and US) / Springer Verlag (Germany)

Book Volume: 35

Pages Range: 523-536

Journal Issue: 4

DOI: 10.1007/s11747-006-0009-x

Authors with CRIS profile

Andreas Fürst Lehrstuhl für Betriebswirtschaftslehre, insbesondere Marketing

Involved external institutions

Universität Mannheim DE Germany (DE)

How to cite

APA:

Homburg, C., & Fürst, A. (2007). See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints. Journal of the Academy of Marketing Science, 35(4), 523-536. https://dx.doi.org/10.1007/s11747-006-0009-x

MLA:

Homburg, Christian, and Andreas Fürst. "See No Evil, Hear No Evil, Speak No Evil: A Study of Defensive Organizational Behavior towards Customer Complaints." Journal of the Academy of Marketing Science 35.4 (2007): 523-536.

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