Planning for the Unexpected: Exception Handling and BPM

Kurz M, Fleischmann A, Lederer M, Huber S (2013)

Publication Type: Book chapter / Article in edited volumes

Publication year: 2013

Journal

Communications in Computer and Information Science Springer Verlag

Publisher: Springer Verlag

Edited Volumes: S-BPM ONE Running Solutions: 5th International Conference S-BPM ONE 2013 Proceedings

Series: Communications in Computer and Information Science

City/Town: Berlin

Book Volume: 0

Pages Range: 123-149

ISBN: 978-3-642-36753-3

DOI: 10.1007/978-3-642-36754-0_8

Abstract

Traditional S-BPM successfully focuses on standardized business processes which are performed according to a fixed predefined process model. Yet a substantial share of business processes is difficult to predict with exceptions to the core processes occurring frequently. This contribution proposes to explicitly consider exceptions and handle them according to their degree of standardized behavior. A methodology comprising three main components provides guidance for this new perspective on exceptions: (1) a classification details the types of exceptions that are encountered in real-world S-BPM projects. (2) An approach inspired by the exception handling mechanisms in software engineering advises methods and tools for handling the exception types and suggests a corresponding escalation mechanism. Both the classification and the procedure model are validated by ten domain experts. (3) The S-BPM notation is extended in order to effectively leverage the proposed approach. © 2013 Springer-Verlag.

Authors with CRIS profile

Matthias Lederer Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich Sebastian Huber Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich

Involved external institutions

DATEV eG DE Germany (DE) Metasonic GmbH DE Germany (DE)

How to cite

APA:

Kurz, M., Fleischmann, A., Lederer, M., & Huber, S. (2013). Planning for the Unexpected: Exception Handling and BPM. In H. Fischer & J. Schneeberger (Eds.), S-BPM ONE Running Solutions: 5th International Conference S-BPM ONE 2013 Proceedings. (pp. 123-149). Berlin: Springer Verlag.

MLA:

Kurz, Matthias, et al. "Planning for the Unexpected: Exception Handling and BPM." S-BPM ONE Running Solutions: 5th International Conference S-BPM ONE 2013 Proceedings. Ed. H. Fischer & J. Schneeberger, Berlin: Springer Verlag, 2013. 123-149.

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