Kaiser C, Bodendorf F (2009)
Publication Type: Conference contribution, Original article
Publication year: 2009
Edited Volumes: Proceedings - 2009 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2009
Book Volume: 0
Pages Range: 128-131
Conference Proceedings Title: Proceedings of the 2009 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology
Event location: Milano
The Internet contains an increasing number of online forums where consumers exchange product opinions. It is important for companies to know how consumers judge their products and how these opinions are spread by interactions throughout online forums. With this knowledge it is possible to recognize risks and chances. However, classical opinion research is very time consuming and only possible to a certain extent. This paper introduces a system which automatically extracts opinions and communication relationships in forums by text mining and identifies influential users and trends by social network analysis. © 2009 IEEE.
APA:
Kaiser, C., & Bodendorf, F. (2009). Opinion and Relationship Mining in Online Forums. In Proceedings of the 2009 IEEE/WIC/ACM International Joint Conference on Web Intelligence and Intelligent Agent Technology (pp. 128-131). Milano.
MLA:
Kaiser, Carolin, and Freimut Bodendorf. "Opinion and Relationship Mining in Online Forums." Proceedings of the 2009 IEEE/WIC/ACM International Conference on Web Intelligence, WI 2009, Milano 2009. 128-131.
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