What factors determine the intention to use hospital report cards? The perspectives of users and non-users.

Journal article


Publication Details

Author(s): Emmert M, Wiener M
Journal: Patient education and counseling
Publication year: 2017
Volume: 100
Journal issue: 7
Pages range: 1394-1401
ISSN: 1873-5134


Abstract


OBJECTIVE\nHospitals report cards (HRC) are publicly available Internet websites that provide patients with quality-related information on hospitals and enable hospital comparisons. We aim to identify factors that explain the (intended) use of HRC, including differences between current users and non-users.\nMETHODS\nDrawing on UTAUT (Unified Theory of Acceptance and Use of Technology), a cross-sectional study was conducted. Data were derived from an online survey with 1350 respondents and analyzed using structural equation modeling.\nRESULTS\n42% of the survey participants had already used HRC to search for a hospital. Performance expectancy, facilitating conditions, and attitude were found to be significantly related to HRC use intention, with notable differences between users and non-users. Effort expectancy and social influence did not show any significant effects in both subsamples.\nCONCLUSION\nPatients consider HRC to be a useful instrument and are willing to make the efforts it takes to use HRC. The greater effect of performance expectancy in the non-user sample (compared to the user sample) indicates a certain disillusion among users.\nPRACTICE IMPLICATIONS\nHealth policy makers should focus on reviewing and restructuring the information content of HRC. In addition, coordinated efforts are still required to facilitate HRC access, especially for the 'less fortunate'.



FAU Authors / FAU Editors

Emmert, Martin PD Dr.
Juniorprofessur für Versorgungsmanagement


How to cite

APA:
Emmert, M., & Wiener, M. (2017). What factors determine the intention to use hospital report cards? The perspectives of users and non-users. Patient education and counseling, 100(7), 1394-1401. https://dx.doi.org/10.1016/j.pec.2017.01.021

MLA:
Emmert, Martin, and Martin Wiener. "What factors determine the intention to use hospital report cards? The perspectives of users and non-users." Patient education and counseling 100.7 (2017): 1394-1401.

BibTeX: 

Last updated on 2018-06-08 at 15:08