We develop theories, methods, techniques, and software tools in the research area "Service Systems" to support decision-makers and developers in the conception and modeling of services as well as the design of information systems for the configuration, marketing, and delivery of services.
We are particularly concerned with innovative services based on modern technologies such as the Internet of Things, Artificial Intelligence, Big Data, Cyber-Physical Systems, Cloud Computing, or Blockchains. The connection of smart objects and distributed information systems offers the possibility of personalized and contextualized services. The basis for this is the continuous collection and analysis of data about their interactions with customers, partners, and suppliers. Such services can be pre-emptive, self-(re)configuring, and scalable.
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