Service Systems

Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung

FAU Contact:
Möslein, Kathrin Prof. Dr.


The research stream “Service Systems” at Wi1 covers exploring, designing, engineering and evaluating systemic service innovations. Our research focuses especially on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:

  • What are the appropriate mechanisms to integrate stakeholders in service systems?

  • How can we manage and support productivity in complex service settings?

  • Which tools are needed to facilitate value co-creation in both online and offline settings?

With prototyping and design science research we, thus, especially contribute to the development of the field of service systems engineering.

Related Project(s)

PRODISYS: Engineering Produktionsbezogener Dienstleistungssysteme
Prof. Dr.-Ing. Jörg Franke; Prof. Dr. Kathrin Möslein
(01/07/2017 - 30/06/2020)
(Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen (ExTEND)):
ExTEND: Kommunikationsmanagement und Organisation der Gestaltung von Dienstleistungssystemen im Rahmen pilotierender Einführungen
Prof. Dr. Kathrin Möslein
(01/10/2015 - 30/04/2019)
(Geschäftsmodelle 4.0 - Entwicklung eines methodischen Baukastens zur Gestaltung von Big Data Dienstleistungen (BigDieMo)):
BigDieMo: Entwicklung von Big-Data-Dienstleistungen und Baukasten-Prototyping mit KMUs
Prof. Dr. Kathrin Möslein
(01/10/2015 - 30/04/2019)
(Smarte Dienstleistungs-Fabrik (SmartDiF)):
SmartDiF: Methodik und Konzeption für ein Fakten-basiertes Service Engineering
Prof. Dr. Kathrin Möslein
(01/09/2015 - 31/08/2019)

Assigned publications

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Fritzsche, A., Jonas, J., Möslein, K., & Roth, A. (2014). Systematic Service Development: Exploring the Role of the Setting.
Velamuri, V., Bansemir, B., & Neyer, A.-K. (2013). Product Service Systems as A Driver For Business Model Innovation: Lessons Learned from the Manufacturing Industry. International Journal of Innovation Management, 17(1), 1340004-1-1340004-25.
Velamuri, V., Neyer, A.-K., & Möslein, K. (2011). Hybrid Value Creation: A systematic review of an evolving research area. Journal für Betriebswirtschaft, 61(1), 3-35.
Kölling, M. (2010). Strategies towards Innovative Services: Findings from the German Service Landscape. Service Industries Journal, 30(4), 609-620.
Reichwald, R., Möslein, K., Kölling, M., & Neyer, A.-K. (Eds.) (2008). Services Made in Germany: Ein Reiseführer. Leipzig: Center for Leading Innovation & Cooperation.

Last updated on 2018-14-12 at 11:17