Service Systems

Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung

FAU Contact:
Möslein, Kathrin Prof. Dr.


The research stream “Service Systems” at Wi1 covers exploring, designing, engineering and evaluating systemic service innovations. Our research focuses especially on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:

  • What are the appropriate mechanisms to integrate stakeholders in service systems?

  • How can we manage and support productivity in complex service settings?

  • Which tools are needed to facilitate value co-creation in both online and offline settings?

With prototyping and design science research we, thus, especially contribute to the development of the field of service systems engineering.

Related Project(s)

PRODISYS: Engineering Produktionsbezogener Dienstleistungssysteme (PRODISYS)
Prof. Dr.-Ing. Jörg Franke; Prof. Dr. Kathrin Möslein
(01/07/2017 - 30/06/2020)
(Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen (ExTEND)):
ExTEND: Kommunikationsmanagement und Organisation der Gestaltung von Dienstleistungssystemen im Rahmen pilotierender Einführungen (ExTEND)
Prof. Dr. Kathrin Möslein
(01/10/2015 - 30/04/2019)
(Geschäftsmodelle 4.0 - Entwicklung eines methodischen Baukastens zur Gestaltung von Big Data Dienstleistungen (BigDieMo)):
BigDieMo: Entwicklung von Big-Data-Dienstleistungen und Baukasten-Prototyping mit KMUs (BigDieMo)
Prof. Dr. Kathrin Möslein
(01/10/2015 - 30/04/2019)
(Smarte Dienstleistungs-Fabrik (SmartDiF)):
SmartDiF: Methodik und Konzeption für ein Fakten-basiertes Service Engineering
Prof. Dr. Kathrin Möslein
(01/09/2015 - 31/08/2019)

Assigned publications

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Daiberl, C., Oks, S.J., Roth, A., Möslein, K., & Alter, S. (2019). Design principles for establishing a multi-sided open innovation platform: lessons learned from an action research study in the medical technology industry. Electronic Markets, 1–18.
Boukhris, A., & Fritzsche, A. (2019). WHAT IS SMART ABOUT SERVICES? BREAKING THE BOND BETWEEN THE SMART PRODUCT AND THE SERVICE. In Proceedings of the 27th European Conference on Information Systems (ECIS). Stockholm & Uppsala.
Roth, A., & Jonas, J. (2018). Dienstleistungsentwicklung im offenen Innovationslabor - Ein Blick durch die Unternehmensbrille. In Manfred Bruhn, Karsten Hadwich (Eds.), Service Business Development (pp. 65-82). Wiesbaden: Springer Gabler.
Jonas, J., Boha, J., Sörhammar, D., & Möslein, K. (2018). Stakeholder engagement in intra- and inter-organizational innovation: exploring antecedents of engagement in service ecosystems. Journal of Service Management, 29(3), 399-421.
Böhmann, T., Leimeister, J.M., & Möslein, K. (2018). The New Fontiers of Service Systems Engineering. Business & Information Systems Engineering, 4.
Roth, A., Jonas, J., Genennig, S., & Möslein, K. (2016). Innovation in Service Ecosystems: A role perspective. Reser Conference, IT.
Jonas, J., Roth, A., & Möslein, K. (2015). Actor integration in service systems – exploring effects on a micro level. Naples, IT.
Roth, A., Jonas, J., Fritzsche, A., Danzinger, F., & Möslein, K. (2015). Spaces for Value Co-Creation: The Case of “JOSEPHS® - The Service Manufactory”. Warsaw.
Bessant, J., Lehmann, C., & Möslein, K. (Eds.) (2014). Driving Service Productivity. Value-creation through Innovation. Cham, Heidelberg, New York, Dordrecht, London: Springer.
Böhmann, T., Leimeister, J.M., & Möslein, K. (2014). Service Systems Engineering. Business & Information Systems Engineering, 6(2), 1-7.

Last updated on 2018-14-12 at 11:17