Service Systems


Organisationseinheit:
Lehrstuhl für Wirtschaftsinformatik, insbesondere Innovation und Wertschöpfung

FAU Kontaktperson:
Möslein, Kathrin Prof. Dr.

Beschreibung:


The research stream “Service Systems” at Wi1 covers exploring, designing, engineering and evaluating systemic service innovations. Our research focuses especially on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:




  • What are the appropriate mechanisms to integrate stakeholders in service systems?


  • How can we manage and support productivity in complex service settings?


  • Which tools are needed to facilitate value co-creation in both online and offline settings?



With prototyping and design science research we, thus, especially contribute to the development of the field of service systems engineering.


Forschungsprojekt(e)

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PRODISYS: Engineering Produktionsbezogener Dienstleistungssysteme (PRODISYS)
Prof. Dr.-Ing. Jörg Franke; Prof. Dr. Kathrin Möslein
(01.07.2017 - 30.06.2020)
(Engineering von Dienstleistungssystemen für nutzergenerierte Dienstleistungen (ExTEND)):
ExTEND: Kommunikationsmanagement und Organisation der Gestaltung von Dienstleistungssystemen im Rahmen pilotierender Einführungen (ExTEND)
Prof. Dr. Kathrin Möslein
(01.10.2015 - 30.04.2019)
(Geschäftsmodelle 4.0 - Entwicklung eines methodischen Baukastens zur Gestaltung von Big Data Dienstleistungen (BigDieMo)):
BigDieMo: Entwicklung von Big-Data-Dienstleistungen und Baukasten-Prototyping mit KMUs (BigDieMo)
Prof. Dr. Kathrin Möslein
(01.10.2015 - 30.04.2019)
(Smarte Dienstleistungs-Fabrik (SmartDiF)):
SmartDiF: Methodik und Konzeption für ein Fakten-basiertes Service Engineering (SmartDiF)
Prof. Dr. Kathrin Möslein
(01.09.2015 - 31.08.2019)
S-CPS: Ressourcen-Cockpit für Sozio-Cyber-Physische Systeme (S-CPS)
Prof. Dr. Kathrin Möslein
(01.01.2014 - 31.12.2016)



Zugewiesene Publikationen

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Daiberl, C., Oks, S.J., Roth, A., Möslein, K., & Alter, S. (2019). Design principles for establishing a multi-sided open innovation platform: lessons learned from an action research study in the medical technology industry. Electronic Markets, 1–18. https://dx.doi.org/10.1007/s12525-018-0325-2
Boukhris, A., & Fritzsche, A. (2019). WHAT IS SMART ABOUT SERVICES? BREAKING THE BOND BETWEEN THE SMART PRODUCT AND THE SERVICE. In Proceedings of the 27th European Conference on Information Systems (ECIS). Stockholm & Uppsala.
Roth, A., & Jonas, J. (2018). Dienstleistungsentwicklung im offenen Innovationslabor - Ein Blick durch die Unternehmensbrille. In Manfred Bruhn, Karsten Hadwich (Eds.), Service Business Development. (pp. 65-82). Wiesbaden: Springer Gabler.
Jonas, J., Boha, J., Sörhammar, D., & Möslein, K. (2018). Stakeholder engagement in intra- and inter-organizational innovation: exploring antecedents of engagement in service ecosystems. Journal of Service Management, 29(3), 399-421.
Böhmann, T., Leimeister, J.M., & Möslein, K. (2018). The New Fontiers of Service Systems Engineering. Business & Information Systems Engineering, 4.
Roth, A., Jonas, J., Genennig, S., & Möslein, K. (2016). Innovation in Service Ecosystems: A role perspective. Reser Conference, IT.
Jonas, J., Roth, A., & Möslein, K. (2015). Actor integration in service systems – exploring effects on a micro level. In Proceedings of the The 2015 Naples Forum on Service. Naples, IT.
Roth, A., Jonas, J., Fritzsche, A., Danzinger, F., & Möslein, K. (2015). Spaces for Value Co-Creation: The Case of “JOSEPHS® - The Service Manufactory”. In Proceedings of the EURAM Conference. Warsaw.
Bessant, J., Lehmann, C., & Möslein, K. (Eds.) (2014). Driving Service Productivity. Value-creation through Innovation. Cham, Heidelberg, New York, Dordrecht, London: Springer.
Böhmann, T., Leimeister, J.M., & Möslein, K. (2014). Service Systems Engineering. Business & Information Systems Engineering, 6(2), 1-7. https://dx.doi.org/10.1007/s12599-014-0314-8

Zuletzt aktualisiert 2018-14-12 um 11:17